How long does delivery take?
Once your order has been prepared and shipped, standard delivery usually takes 3–7 business days, Monday through Saturday. You will receive a tracking link by email as soon as your package is dispatched so you can keep an eye on its progress.
Do you offer free shipping?
Yes. Every order includes free shipping. There are no minimum purchase requirements and no extra conditions. We believe receiving your order should be simple and worry free.
What is Luminst?
Fashion designed for confidence and comfort, with thoughtfully chosen pieces that make everyday style feel natural, modern, and uniquely yours.
What payment methods do you accept?
We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All payments are handled through secure SSL encryption to protect your information.
Can I update or cancel my order?
If your order has not been shipped yet, we may still be able to make changes or cancel it. The best option is to contact us as soon as possible after placing your order and we will do everything we can to assist.
What is your return policy?
If you decide the item is not right for you, you have 60 days from the delivery date to request a return. Simply email support@luminst.com and our team will guide you through the next steps.
Do you ship internationally?
At the moment, we ship only within the United Sates. Our current focus is on providing the best possible experience for customers in this market. If we expand shipping to other regions in the future, our community will be the first to know.
Do you accept exchanges?
Yes, exchanges are available. If you would like to swap an item for a different size or style, just contact us at support@luminst.com and we will help arrange it.
Is my personal and payment information safe?
Yes. Protecting your personal information is extremely important to us. Luminst does not store sensitive payment details, and our checkout system uses secure technology to keep your data protected.
How long do refunds take?
After we receive and approve your returned item, refunds are typically processed within 7 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
What should I do if my order hasn’t arrived?
First, check the tracking link included in your shipping confirmation email. If more than 7 business days have passed and your order has still not arrived, please contact support@luminst.com and we will investigate the situation for you.
Still need help?
Our team is always ready to assist. If you have any questions, simply send us a message at support@luminst.com and we will be happy to help.